Service terms
These terms apply to HighLevel audits and assisted implementation services supplied by BuildOnAuto. Submitting a request does not create an engagement. An engagement begins only when BuildOnAuto confirms the scope in writing and payment is accepted.
Scope and delivery format
The confirmation email or proposal defines the included service, delivery target, communication format and price. Depending on the work and your preference, collaboration may use email, shared documents, screenshots, recorded walkthroughs or live calls. Anything outside the confirmed scope requires separate approval. This includes large migrations, multiple locations, custom integrations, extensive copywriting and ongoing management.
Payments and scheduling
Payment is due before work begins unless agreed otherwise in writing. Prices exclude third-party subscription, usage, messaging, phone, email, AI and payment-processing charges. A scheduled session may be moved once with at least 24 hours’ notice.
Managed Website + HighLevel subscription
The managed service covers one business website and one HighLevel location unless the written confirmation says otherwise. It begins with a six-month initial term and then continues month to month. The monthly fee covers the published website, hosting, maintenance, HighLevel foundation, ongoing request queue and quarterly review. HighLevel, domain registration, phone, SMS, email, AI, advertising and other third-party charges remain the client’s responsibility.
Routine website and HighLevel changes may be requested throughout an active subscription. One implementation request is worked on at a time. Urgent faults affecting a live website, lead capture or customer communication may be handled separately. Multiple brands, locations or websites, large migrations, custom software, paid media management and work outside the published service require a separate written scope.
After the initial term, either party may cancel before the next renewal. Access and active management continue through the paid period. The client retains its business content and data. BuildOnAuto retains its pre-existing methods, reusable components and internal tools. Transition assistance, exports or migration work beyond providing available client-owned materials may require a separate scope.
Refunds
An audit can be refunded before review work begins. After work has started, fees covering reserved time and completed work are normally non-refundable. For implementation services, any approved refund is limited to the undelivered portion of the confirmed scope. Statutory consumer rights, where applicable, are not restricted.
Client responsibilities
You are responsible for accurate information, timely feedback, lawful contact data, required third-party accounts and final approval of messages, workflows and configurations. Never send a master password. Provide temporary, least-privilege access where account access is necessary and remove it after delivery.
No performance guarantee
BuildOnAuto does not guarantee leads, revenue, rankings, message delivery, software uptime or a particular business result. Results depend on your offer, traffic, data quality, sales process, compliance, third-party platforms and execution.
Third-party platforms
HighLevel and other vendors control their products, prices, billing, availability and policies. BuildOnAuto is independent and is not affiliated with, endorsed by or operated by HighLevel LLC or its parent, GoHighLevel Inc. We may receive an affiliate commission from clearly disclosed links, but the paid service is separate from any software subscription.
Confidentiality and materials
We will use non-public business information only to provide the service, operate the relationship and meet legal or security obligations. You retain your business data. BuildOnAuto retains ownership of its pre-existing methods, templates and reusable materials; you receive the right to use delivered materials in your own business unless the confirmed scope says otherwise.
Liability
To the extent permitted by law, BuildOnAuto’s total liability relating to a service is limited to the amount paid for that service. Neither party is liable for indirect or consequential losses. Nothing excludes liability that cannot legally be excluded.
Contact
Questions about these terms can be sent to hello@buildonauto.com.